FAQs

Ticket Info

Buy your ticket

You can purchase your Eye Candy Toronto tickets using all major debit and card cards – VISA, AMEX, and MasterCard. Tickets can also be purchased using Apple Pay or Google Play online here. Please note that a maximum of 10 tickets can be purchased, per transaction.

Ticket Pricing

General Admission

4pm-10pm (last tickets sold for 10pm.)

Pre-Sale $20 per person plus 13% HST and Showclix fees

Weekday Special

11am-4pm

$15 per person plus 13% HST and Showclix fees

Visit Us Again

$5 plus 13% HST and Showclix fees for each additional visit when you purchase your first ticket online at $20 plus 13% HST and Showclix fees

Timing/Arrival

Please ensure that you arrive 10 minutes before or within the first 10 minutes of your scheduled time slot. Tickets are only valid for the date and time purchased and will not be accepted once your time slot has expired.

If you book the last time slot of the day, you will be provided the time required to enjoy the full experience. Eye Candy Toronto stays open until the last person completes the exhibit but please note that we close admissions 15 minutes after the last time slot begins and the entire exhibit closes the following hour.

Refunds/Exchanges

Tickets are nonrefundable, but can be exchanged.

Login to your ticket portal to exchange times (link available in your confirmation email).

Ticket Transfers

Yes. Tickets are transferable between guests and do not require staff authorization.

Group Discounts

Groups of 10 or more receive 10% off

Time slots

To ensure accuracy, ticket sales are updated in real time, therefore you will be required to chose an alternative time slot to accommodate your group size.

If a time slot is not displayed, this means that either the particular time slot you’re interested in does not exist or it is sold out. Unfortunately, capacity restrictions do not allow for us to add additional tickets to sold-out time slots, but we hope that you can join us at an alternate date or time.

Ticket Delivery

You should receive your tickets and confirmation shortly after your purchase. It may be identified as spam, so please check your junk mailbox!

Presenting your Ticket

Keep it green! All you will need is an electronic copy on either your phone or tablet and our admissions personnel will scan your ticket upon entry.

Group Arrivals

All guests of the party must arrive within the first 15 minutes of your time slot but only one person is required to check-in on behalf of the entire group.

We’ve tailored the route to ensure that our guests are given enough time to fully experience all that is Eye Candy Toronto.

Discounts

Children under 5 years old are admitted free of charge. We do not offer senior discounts or group rates at this time.

Gift Cards

We do not offer gift cards at this time.

Purchase Online

Tickets are sold on site but we can’t guarantee availability. To avoid disappointment, we encourage you to book in advance on our website here.

Experience

Photography

We love your photos and encourage them! DSLR cameras are allowed but tripods and supportive accessories are not, although our lovely staff is happy to assist you in taking pictures throughout the exhibit.

Be sure to tag us @thisiseyecandytoronto, as we look forward to seeing all of your captured moments!

If you are a member of the press, please contact press@thisiseyecandy.com to make prior arrangements if you require additional equipment

Exhibit Timeline

It will take approximately 45 minutes to complete the entire Eye Candy Toronto experience.

Re-entry

Unfortunately, re-entry is not allowed, but we look forward to seeing you upon your next visit!

Location Info

About Eye Candy Toronto

Eye Candy Toronto is a fully immersive, interactive, and multi-sensory experiential space on Toronto’s renowned Queen West shopping strip. Get ready to laugh, smile, and take a ton of selfies!

We believe that happy moments contribute to making the world a better place, which is why we’ve tailored Eye Candy Toronto to inspire visitors and create a space that provides a whole lot of laughter and fun!

Hours of Operation

NOW OPEN

11:00AM-10:00PM

7 DAYS A WEEK

**Hours subject to change**

*For private bookings please contact privateevents@thisiseyecandy.com

Holiday Hours

We are open during most holidays. To ensure you don’t miss out, contact our staff before your visit to check we are open.

Location

We are proudly located at 322 1/2 Queen Street West, one of Toronto’s most visited streets by locals and tourists alike.

Accessibility

We are fully wheelchair accessible.

Pets

Only service animals are allowed on-site. Also, please note that service animals must be on a leash at all times throughout the exhibit.

Strollers

We love kids! Because storage is subject to availability, we encourage you to leave strollers at home or in your car to avoid missing your time slot!

Age Limit

Guests of any age are welcomed to enjoy all that is Eye Candy Toronto! However, guests under 16 must be accompanied by an adult.

Bathrooms

No bathrooms are available on site. Staff bathroom available for emergency use only.

What to Bring

All you’ll need is your phone – display your ticket and take a thousand selfies at Eye Candy Toronto!

To fully experience Eye Candy Toronto, please avoid the unnecessary and do your best to limit bulk and leave large items at home. Selfie sticks, tripods, large umbrellas, strollers, and weapons of any kind are prohibited.

Photography is absolutely encouraged but professional accessories and video equipment is not permitted without advance approval from Eye Candy Toronto. Please contact press@thisiseyecandy.com for more information.

Shop Eye Candy Toronto

Take a piece of Eye Candy Toronto home with you from our gift shop to remember all the fun you had with us!

Food & Beverage

Outside food and drinks are strictly prohibited. Eye Candy Toronto offers water for sale at reception, at $2.00 per bottle.

Private Events

We love hosting events! Please contact privateevents@thisiseyecandy.com to learn more about our events program and speak with one of our specialists.

Corporate Sponsorships

Please contact partnerships@thisiseyecandy.com for further information.

Press

Please contact press@thisiseyecandy.com for further information. Our team our would love to help because we love all media and influencers.

More Information

Please contact info@thisiseyecandy.com with any additional questions that you might have. For any ticket inquired or questions, please contact info@thisiseyecandy.com.

Make sure to follow us @thisiseyecandytoronto on Instagram, Facebook, Twitter and Snapchat for more information and updates! 

Parking

Street parking is available throughout the area. The exhibit is also accessible via public transit.